Refunds will be available for performances that are already canceled, such as the Guthries Twelfth Nights dates this month. Never. Saturday, Sunday & Bank Holidays days your question is unlikely to be resolved very quickly. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. For tickets bought in person with cash or debit card, refunds must be sought . As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. When selected the higher price, was told this was no longer available. Re: Order Number: 1010436609.The worst customer service I have ever encountered. But was sold the worst possible tickets right at the back of the stadium?? "Ticket holders will automatically receive a refund for cancelled events. The company has a special department in which people work who are engaged in various checks and protection of the service from fraudulent actions. Thanks for the great review, Jackie - we are pleased Richard was able to assist in a timely and polite manner. AXS is a legit reliable and safe service, so the companys employees speak openly about fees without hiding them. On April 1, 2023, I purchased two tickets from Stubhub for the event for $130.00. Theyll also need to get the AXS app. I had one point of contact through the whole experience. This cost is called fees and it is at the expense of these fees that the management provides technical support for the service. ******* will also be getting a complaint. By clicking Next, you agree to the Terms and Conditions. terms of ticket purchase. Returning user? Besk vr hjlpsida fr mer hjlp och support. Each user is carefully checked for purchases and sales because recent cases have become more frequent when a client uses computer programs for their purposes and buys a large number of tickets and then sells them more expensive. Fantastic service thank you Gatian ! As a matter of policy, BBB does not endorse any product, service or business. Nope. Of course, there is no charge for delivery in the AXS Mobile ID application. Age limitations are determined by a variety of factors, but are usually decided by the performers management. And youre done! If you need medical seating, another entry in this section provides instructions. Your review is recommended to be at least 140 characters long. Once we were in the chat the respons was very quick and our problem (not receiving an email conformation) was solved immediatly. International Association of Better Business Bureaus. Check this box to Sign in, How to buy cheap NBA tickets with no service fee, How to buy cheap NFL tickets without a service fee, How to buy cheap NHL tickets with no service fees, How to buy cheap sports tickets without fees, The service support service is recognized as one of the best and operational, Very flexible system of work and cooperation with clients, Active work to prevent the sale of counterfeit tickets, Sometimes there are problems with ticket delivery. BBB is here to help. Cases of fraud when working with this service occur very rarely. It is totally impossible to speak to anyone that doesn't tell you complete lies!!! You must add a payment method to your AXS account, and following verification, will be paid within 10 days of your event taking place - this can be paid via PayPal or to your bank. Official Tickets and Your Source for Live Entertainment | To do this on the date of the concert! The Company prohibits employees and patrons from wearing or displaying, while on company property, any text or symbols that are designed to, or have the effect of, harassing, demeaning, intimidating, or threatening any person or persons. Despite me sending Paypal and bank statements to prove I have not received funds they are still withholding my money and have now just stopped responding to me. Please keep an eye out for emails from First Avenue and AXS for important show-related information. There are still many cases when the buyer was not returned the tape in a similar situation. The companys slogan is an excellent uninterrupted operation in real-time. Anyone can write a Trustpilot review. It is obviously not possible to call and actually speak to anyone, the chat was unhelpful and just left during the "conversation" before I could respond pointing out that his information was incorrect. Gatian has liaised with the promoter and they have agreed the refund of the higher priced unwanted tickets! Das Studierendenparlament hat in seiner Sitzung vom 16.04.19 beschlossen, die Strecke Saarhlzbach-Trier und zurck wieder aus dem Semesterticketvertrag zu lsen und das Ticket damit 9 gnstiger zu machen. This person deserves promotion. If you are a ticket seller, then before you start working, you need to fill out the following form: It is necessary to fill out the questionnaire for several reasons. I will never knowingly use them again.PS: looking at other reviews, I am waiting for the same automated response from the AXS robot asking for more information, to be ignored again. Select the tickets to transfer and enter the recipients information. Due to COVID-19, many shows were postponing, rescheduling, or cancelling. Yes, you will need aPhoto IDto enter our venues, and also to claim will call tickets. Critics called this fact a great achievement, especially in the conditions of total distrust of users, which was observed in 2013-2015. Many buyers were dissatisfied, many did not want to wait in line for a refund, demanded the return of funds immediately. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Tables located on the balcony level at First Avenue are reserved forFirst Avenue Membersand guests of the club. As of now, it's not clear how long the refunds will take to be fully processed by either Live Nation or AEG. All rights reserved. They do not commit. Proof of vaccination may include a physical card or a photo of a complete vaccination card that matches the patron ID, or digital immunization records such as Docket or Clear. They have almost 400 of my money and seem intent on keeping it and making it impossible for me to get back. On the AEG-owned AXS' website, though, a Help Center page states that "if your . E-mail address is required to create an account. Awful customer service. Bought tickets for a group? The tickets are no longer valid and will not gain you entry to the event. Important! This fee varies depending on the chosen delivery method (USPS, e-ticket, etc.). Crappy buisness practice!!! This policy may change depending on the performer or at the discretion of management. Concert tickets are still being sold to gigs as early as the beginning of next month, and new concerts are being announced for the summer and fall. Datenschutzerklrung. For up-to-date show information, visit our calendarHERE. 425 W 11th St #100 Los Angeles, CA 90015-3467. I also have used there email avenue and raised it as a complaint but no one comes back to you what so ever. Shows still in limbo: For updates on concerts not yet postponed or canceled but questionable, news usually comes first from the artists themselves and/or the venues via their social-media sites. Poor experience - recommend you do not purchase through them and go to a reputable partner.1021593819 here is the order number. Try Now Rate us and Write a Review I called AXS and waited on the phone for a long time - put on hold, etc. For the best experience on please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. On April 6, 2023 (the date of the concert), I received an email from AXS, ****************************** with a re line "Important: Your Tickets for MUSE 4/6/23". One suggestion you may find surprising: Now actually could be a good time to buy tickets to an upcoming event even if theres a chance of it being postponed. AXS Mobile ID not only reduces the need for paper tickets, but is our response to unfair secondary ticketing practices. We will inform all ticket holders via email of any event updates. The companys executives declare that they are supporters of a transparent system of fees. We may update policies on a show-by-show basis per artist or band request. How can we possibly contact them with a question? Privacy Policy. There were 43 people in line before us. Online store sales are final. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. Yes, the tickets are legit. Its a freaking joke. Please include your order number and a photo of the damaged or defective item. We really need our e-ticket email now. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. Well guide you through the process. For information and tips, please visit: If you have problems and need any assistance, there are many counselling centres available to you. Tickets for a concert in July went on sale less than 2 hours ago, and already are on AXS for resale at OUTRAGEOUSLY inflated prices. Well thats a bummer. Agoda customers are outraged that the fees are increasing in price. Best Ticket Broker! Empty promises once again from AXS -, they commented on my previous trust pilot review to ask me to add my order number and they will look into it. 10.00 Uhr bis 18.00 Uhr, Sobald Sie die Vorschaukarte anklicken, entsteht eine Verbindung zu Google mit der Akzeptanz deren Datenschutzerklrung. AXS - Official Tickets and Your Source for Live Entertainment Any items left in coat check or lost and found over 14 days will be donated. It is totally outrageous how they have kept my money for 7 months and counting! , Star Tribune Some users write that in any situation, service employees treat buyers and sellers carefully. The service has developed a technology called white label. For events that are postponed, tickets bought through resale sites such as StubHub will still be good on the makeup date, just like Ticketmaster. 2023 Trustpilot A/S. There are a number of factors, especially if you ordered multiple pre-order items, as we might not receive all items from manufacturers at the same time, and we are shipping complete orders only at this time. If you see a Sell button next to your tickets in your account, you can sell them! This is a myth that was spread a few years ago and has no basis. It was impossible to select more than 2 tickets. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. and our Der Dienst nutzt Cookies, wodurch Daten verarbeitet werden. They said multiple times that it was final sale. If you have a mobile ticket it can not be transferred even if the person you brought it for died. The Loge refers to the first 4 rows in the Balcony. I will be looking at how this can be taken further as I'm not getting anywhere and I can see that lots of other people have had the same issues! First Avenue Productions is committed to providing a respectful and inclusive environment that is free from harassment and discrimination. Such speculations are severely suppressed by the service. The person identifyed as Ken was absolutely fantastic, very fast and clear understanding of issues, with little info took the time to source and fix a problem. Visitmembership.first-avenue.comto purchase or learn more. Five star +!! We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This is the only way to insure that a Semsterticket can be provided to . Website - + Customer Services - For tickets bought in person with cash or debit card, refunds must be sought at the point of purchase (but theres no rush to do so; maybe wait a few weeks). OTC tests need to be taken onsite at the venue in front of venue staff. Some venues and artists are offering refunds to fans who want out in the meantime, but mostly these tickets are still valid and not voidable. Tour a state of your choice on local and regional services for a whole day. Performance & security by Cloudflare. Ticket prices can vary with the demand and popularity of each show. He fixed my problem instantly and made a disabled girl extremely happy. So youd think wed be able to sell or transfer, right? There is also an order processing fee and a delivery fee. When an option then appeared to pick best available ticket, we selected this for the same higher price. would give zero stars if I could, I sold tickets in august 2022 through the resell option and I have not had the money for the sale. (United Kingdom) Upon receipt, we will ship out a replacement item if available. Bus and Saarbahn. They could benefit from fans pre-purchasing tickets during this downtime. Glass goes in the glass container, paper goes in the paper container, Restmll, Sperrmll we know its complicated! How BBB Processes Complaints and Reviews. Had anyone received their refunds for cancelled shows? Even if the problem is the fault of the customer himself, the support service will always solve the issue in the best way and without blaming the user. If you ordered the incorrect size, a solution could be ordering the correct size and giving the other as a sweet gift! Let us know what you were doing when this page came up, plus your IP and request ID Also, the ticket price is guaranteed to be refunded if the ticket is not delivered for some reason beyond the buyers control. This service is legit reliable and safe, the company is trusted by millions of users. 9.30 Uhr bis 15.00 Uhr, Donnerstag may not be valid. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. I will not be using either Stubhub or AXS ever again. Be the first to know. Unfortunately, no. If we are talking about canceling a purchase on your part, then any purchase on the service is final and cannot be canceled by you. This includes platinum tickets and other seats with inflated prices bought through Ticketmaster; all refunds are given at the price you paid. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Appreciate any help you can offer to allow me to resell as a minimum. The companys employees prefer not to disclose details of exactly how they do it. Fans wait for hours only for all the tickets to be sold out instantly. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. I did all of this. You may also review your transfers and purchase history at If such an unpleasant situation has occurred, then you should not immediately panic, just contact the support service, which will solve the VSN in the shortest possible time. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. AVOID AT ALL COSTS. If youre still looking for tickets, you can check the AXS Official Resale page.
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